Refund Policy

At Disoya, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for purchases made on our platform.

1. Overview

All purchases on Disoya are processed securely through Stripe. Refund eligibility depends on the type of purchase and the circumstances of your request.

2. Subscription Refunds

We offer a 7-day satisfaction guarantee for new subscribers. If you are not satisfied with Disoya within 7 days of your first subscription payment, you may request a full refund.

• The 7-day guarantee applies only to your first subscription payment
• Renewal payments (monthly or annual) are not eligible for refund once the billing cycle has started
• If you have used more than 50% of your monthly points allocation, we reserve the right to issue a partial refund

3. Top-Up Points

One-time point top-up purchases are non-refundable once the points have been credited to your account. Top-up points expire at the end of your current billing cycle.

• If points were not credited due to a technical error, contact support for a resolution
• Duplicate charges will be refunded in full

4. Cancellation

You may cancel your subscription at any time from your dashboard or through the Stripe billing portal.

• Cancellation takes effect at the end of your current billing period
• You will retain access to your plan features and remaining points until the period ends
• No partial refunds are issued for unused time within a billing period
• After cancellation, your account reverts to the free tier

5. Exceptions

We may issue refunds outside the standard policy in the following cases:

• Service outage: If Disoya experiences significant downtime (more than 24 consecutive hours) that prevents you from using the service
• Billing errors: Duplicate charges, incorrect amounts, or unauthorized charges
• Technical failures: If a generation consistently fails and points are deducted without delivering results

6. How to Request a Refund

To request a refund, contact our support team with the following information:

• Your account email address
• The date and amount of the charge
• The reason for your refund request
• Any relevant screenshots or details

Send your request to support@disoya.com with the subject line "Refund Request".

7. Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@disoya.com
• Contact page: Contact Us