Refund Policy

At Disoya, we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for purchases made on our platform.

1. Overview

All purchases on Disoya are processed securely through Stripe. Refund eligibility depends on your billing cycle (monthly or yearly) and whether any points have been consumed. The rules below apply only to your first subscription payment — all subsequent renewals are non-refundable.

2. Subscription Refunds

We offer a 7-day satisfaction guarantee on your first subscription payment. The terms depend on your billing cycle:

Monthly plans

Full refund within 7 days only if no points have been used. Once any point has been consumed (photo, video, caption, or any credit-based action), the first monthly payment is no longer refundable.

Yearly plans

Refund within 7 days equal to the total paid minus one month at the monthly rate. The retained month covers the points made available and any usage during the trial period.

• Essential yearly — $468 paid, $49 retained, $419 refunded
• Growth yearly — $948 paid, $99 retained, $849 refunded
• Scale yearly — $1,908 paid, $199 retained, $1,709 refunded

Renewal payments (monthly or yearly) are not eligible for refund once the new billing cycle has started.

3. Extra Points

One-time extra point purchases are non-refundable once the points have been credited to your account. Unlike monthly plan points which reset every cycle, extra points stay in your account until you use them — they're not affected by the monthly reset.

• If points were not credited due to a technical error, contact support for a resolution
• Duplicate charges will be refunded in full

4. Cancellation & Downgrade

You may cancel or downgrade your subscription at any time from your dashboard or through the Stripe billing portal.

• Cancellation takes effect at the end of your current billing period. You retain access to your plan features and remaining points until that date, then your account reverts to the free tier.
• Downgrade on monthly plans takes effect at the next renewal.
• Downgrade on yearly plans is scheduled for your renewal date. You keep your current plan's benefits (points, priority rendering, etc.) until that date — you have already paid for the year, you enjoy the year.
• No partial refunds are issued for unused time within a billing period.

5. Exceptions

We may issue refunds outside the standard policy in the following cases:

• Service outage: If Disoya experiences significant downtime (more than 24 consecutive hours) that prevents you from using the service
• Billing errors: Duplicate charges, incorrect amounts, or unauthorized charges
• Technical failures: If a generation consistently fails and points are deducted without delivering results

6. EU Customers — Digital Services Waiver

If you are located in the European Union, EU consumer law (Article 16(m) of the Consumer Rights Directive 2011/83/EU, transposed in France by Article L221-28 of the Code de la consommation) grants you a 14-day right of withdrawal on most distance contracts.

However, by checking the waiver box at checkout and starting to use Disoya's AI generation features, you expressly request immediate performance of the digital service and acknowledge that you lose your 14-day right of withdrawal for the digital content already delivered.

This waiver does not affect the 7-day satisfaction guarantee described in Section 2, which remains available on your first subscription payment under the terms above.

7. How to Request a Refund

To request a refund, contact our support team with the following information:

• Your account email address
• The date and amount of the charge
• The reason for your refund request
• Any relevant screenshots or details

Send your request to support@disoya.com with the subject line "Refund Request".

8. Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@disoya.com
• Contact page: Contact Us